4/14/2021 UPDATE from Dr. Amy
We are open regular hours. Call the office for an appointment and Jess (office manager/receptionist) will get you scheduled. 🙂 We ARE accepting new patients.
office phone (585) 494-2870
Office Hours: Mon & Wed 9-12:30 and 2:30-5:30, Tues 3-6:30 only, Thurs 9-12:30 and 3-6:30
ALL PATIENTS AND STAFF ARE TO WEAR MOUTH AND NOSE COVERING MASKS AT ALL TIMES. (Scroll down to read the full COVID-19 Pandemic Office and Patient Procedures.)
ALL PEOPLE ENTERING THE BUILDING WILL STOP IN THE ENTRYWAY TO ADHERE TO OUR SAFETY PROTOCOL, INCLUDING HAVING YOUR FOREHEAD TEMPERATURE TAKEN WITH A NO-CONTACT THERMOMETER.
As of 4/1/2021, you may bring a guest with you to your office visit. We still ask that you exit the office immediately following your visit and checkout. Thank you so much for everyone working together to keep our office safe.
COVID PANDEMIC OFFICE AND PATIENT PROCEDURES (updated 4/14/2021)
We are making a concerted effort to maintain the highest cleaning and hygiene standards set forth by the CDC and EPA to protect our patients and ourselves from potential exposure.
This plan will be maintained and revised as any new information is published by either the CDC, the EPA, or the state or federal government.
All staff and patients are encouraged to adhere to behavior changes to reduce the spread of COVID-19 including the following:
- Physical distancing (stay 6 feet away from others in a shared space)
- Frequent hand washing
- Wear a cloth face covering which covers the mouth and nose
- Stay home when sick
- Avoid touching eyes, nose, and mouth
- Regularly cleaning and disinfecting frequently touched objects and surfaces in the home and workplace
- Not touching surfaces in public spaces that aren’t necessary for you to touch
Patient Management and Hygiene:
All patients and staff will wear a nose and mouth covering mask at all times while in the building.
All patients will stop at the entrance to the building to have his/her temperature taken with a no-contact thermometer, to answer the two COVID screening questions, and to disinfect his/her hands with a minimum 60% alcohol hand sanitizer. Patients and staff can choose to wash hands with soap and water instead of using hand sanitizer, if preferred. If an elevated temperature is recorded, then the patient will not enter the building and will be instructed to call his or her primary care physician.
The two COVID screening questions that all patients and guests will be asked at the door are: (1) have you have had a positive COVID-19 test or COVID-19 symptoms of fever, cough, loss of sense of smell, or shortness of breath in the past 10 days AND (2) have you been in contact with someone with COVID-19 infection in the past 10 days?
Anyone who has an answer in the affirmative will be denied entry to the building, will be given a future appointment that adheres to the 10 day self-quarantine time frame, and will be asked to call their primary care physician if they are having current symptoms of COVID-19.
Patients who feel immunocompromised due to other health conditions yet want a chiropractic appointment, can let the staff know that he/she wants to visit the office at a special time when there is no one else in the building.
If a patient wishes to have a tele-health appointment with Dr. Amy Mercovich, then that will be offered in place of an office appointment.
As of 4/1/2021, patients may bring a guest with them into the building.
We ask that all patients maintain physical distancing from other patients while in the building. The reception room chairs will be fewer and spread out. Members of the same household do not need to maintain physical distancing.
We ask that all patients exit the building as soon as treatment and payment is complete.
The adjusting table is to be cleaned with an EPA-approved disinfectant wipe after each patient. Special care is given to the hand rests and the head piece. All surfaces patients come in contact with including tables, chairs, countertops, credit card machine, doorknobs, pens, and bathroom fixtures are wiped down with disinfectant after each patient leaves the office.
(More details on the specifics of our cleaning procedures are found in our COVID Pandemic Office & Patient Procedures Manual.)
All staff members will wear a mask whenever a patient is in the building. A mask will be provided and staff should keep a 6-foot distance from clients and other staff members whenever possible. The doctor will use hand sanitizer or wash hands before and after every patient in accordance with the CDC hand hygiene guidelines: https://www.cdc.gov/handhygiene/providers/index.html
Each staff member will have his/her temperature taken and recorded before seeing any patients each day. If a temperature greater than 99.5 F is recorded, the staff member will be sent home and appropriate measures will be taken in conjunction with his/her primary care physician and the employee will only return to the office once it is certain he/she is not contagious.
If a staff member begins to have symptoms of sore throat, cough, shortness of breath, or loss of sense of taste or smell, he or she will be sent home immediately and will contact his/her primary provider to be tested for COVID-19. The staff member may return to work if he/she receives a negative test result and has had no symptoms for at least 3 days. If the test is positive, he/she needs to be self-quarantined for 10 days from the date of the positive test or the end of the staff member’s symptoms.
If a Patient Tests Positive for COVID:
We will inform all patients seen on the same day of this finding. If a patient has tested positive, he/she must first be clear of fever for a minimum of 3 days with no fever reducers and have maintained isolation for 7 days showing improvement in respiratory symptoms. After 10 days from onset of symptoms, we will consent to schedule the patient for an office visit.
Sources for writing of this policy and procedures manual:
“Reopening Guidance for Cleaning and Disinfecting Public Spaces, Workplaces, Businesses, Schools, and Homes”
“List N: Disinfectants for Use Against SARS-CoV-2. All products on this list meet EPA’s criteria for use against SARS-CoV-2, the virus that causes COVID-19.”
“6 Steps for Safe and Effective Disinfectant Use”