11/02/2020 UPDATE from Dr. Amy
We are open regular hours. Call the office for an appointment and Jess (office manager/receptionist) will get you scheduled. 🙂 We ARE accepting new patients as well.
office phone (585) 494-2870
Office Hours: Mon & Wed 9-12:30 and 2:30-5:30, Tues 3-6:30 only, Thurs 9-12:30 and 3-6:30
ALL PATIENTS AND STAFF ARE TO WEAR MOUTH AND NOSE COVERING MASKS AT ALL TIMES. (Scroll down to read the full COVID-19 Pandemic Office and Patient Procedures.)
ALL PEOPLE ENTERING THE BUILDING WILL STOP IN THE ENTRYWAY TO ADHERE TO OUR SAFETY PROTOCOL, INCLUDING HAVING YOUR FOREHEAD TEMPERATURE TAKEN WITH A NO-CONTACT THERMOMETER.
In light of once again rising cases of COVID-19, we ask that you do not bring any guests with you to your appointments (except for minors and anyone who needs a translator or assistance) AND that you exit the office immediately following your visit and checkout. Thank you so much for everyone working together to keep our office safe.
COVID PANDEMIC OFFICE AND PATIENT PROCEDURES
We are making a concerted effort to maintain the highest cleaning and hygiene standards set forth by the CDC and EPA to protect our patients and ourselves from potential exposure.
This plan will be maintained and revised as any new information is published by either the CDC, the EPA, or the state or federal government.
All staff and patients are encouraged to adhere to behavior changes to reduce the spread of COVID-19 including the following:
- Physical distancing (stay 6 feet away from others in a shared space)
- Frequent hand washing
- Wear a cloth face covering which covers the mouth and nose
- Stay home when sick
- Avoid touching eyes, nose, and mouth
- Regularly cleaning and disinfecting frequently touched objects and surfaces in the home and workplace
- Not touching surfaces in public spaces that aren’t necessary for you to touch
Patient Management and Hygiene:
All patients and staff will wear a nose and mouth covering mask at all times while in the building.
All patients will stop at the entrance to the building to have his/her temperature taken with a no-contact thermometer, to sign an attestation form, and to disinfect his/her hands with a minimum 60% alcohol hand sanitizer. Patients and staff can choose to wash hands with soap and water instead of using hand sanitizer, if preferred. If an elevated temperature is recorded, then the patient will not enter the building and will be instructed to call his or her primary care physician.
All patients must sign an attestation form before entering the building indicating that they have not been in contact with someone with COVID-19 infection and they have not had a positive COVID-19 test or COVID-19 symptoms of fever, cough, or shortness of breath themselves for at least 14 days.
Patients who feel immunocompromised due to other health conditions yet want a chiropractic appointment, can let the staff know that he/she wants to visit the office at a special time when there is no one else in the building.
If a patient has been in contact with anyone diagnosed or suspected to have COVID-19 infection, or they have had COVID-19 infection themselves, they must abide by a 14-day self-quarantine and we will not schedule an appointment until 14 days have passed beyond the time when the patient became symptom-free.
If a patient wishes to have a tele-health appointment with Dr. Amy Mercovich, then that will be offered in place of an office appointment.
We ask that patients do not bring guests with them into the building unless an assistant is needed for physical or mental disability.
We ask that all patients maintain physical distancing from other patients while in the building. The reception room chairs will be fewer and spread out. Members of the same household do not need to maintain physical distancing.
We ask that all patients exit the building as soon as treatment and payment is complete.
All Travel Cards will be handled by staff and the Doctor only.
The adjusting table is to be cleaned with an EPA-approved disinfectant after each patient. Special care is given to the hand rests and the head piece. All surfaces patients come in contact with including tables, chairs, countertops, credit card machine, doorknobs, pens, and bathroom fixtures are wiped down with disinfectant after each patient leaves the office.
(More details on the specifics of our cleaning procedures are found in our COVID Pandemic Office & Patient Procedures Manual.)
All staff members will wear a mask whenever a patient is in the building. A mask will be provided and staff should keep a 6-foot distance from clients and other staff members whenever possible. The doctor will wash hands before and after every patient in accordance with the CDC hand hygiene guidelines: https://www.cdc.gov/handhygiene/providers/index.html
Each staff member will have his/her temperature taken and recorded before seeing any patients each day. If a temperature greater than 99.5 F is recorded, the staff member will be sent home and appropriate measures will be taken in conjunction with his/her primary care physician and the employee will only return to the office once it is certain he/she is not contagious.
If a staff member begins to have symptoms of sore throat, cough, shortness of breath, or loss of sense of taste or smell, he or she will be sent home immediately and will contact his/her primary provider to be tested for COVID-19. The staff member may return to work if he/she receives a negative test result and has had no symptoms for at least 3 days. If the test is positive, he/she needs to be self-quarantined for 14 days past the end of his or her symptoms.
If a Patient Tests Positive for COVID:
We will inform all patients seen on the same day of this finding. If a patient has tested positive, he/she must first be clear of fever for a minimum of 3 days with no fever reducers and have maintained isolation for 7 days showing improvement in respiratory symptoms. After 14 days from onset of symptoms, we will consent to schedule the patient for an office visit.
Sources for writing of this policy and procedures manual:
“Reopening Guidance for Cleaning and Disinfecting Public Spaces, Workplaces, Businesses, Schools, and Homes”
“List N: Disinfectants for Use Against SARS-CoV-2. All products on this list meet EPA’s criteria for use against SARS-CoV-2, the virus that causes COVID-19.”
“6 Steps for Safe and Effective Disinfectant Use”